THE CHALICE — TERMS AND CONDITIONS
Last updated September 27, 2026
These terms are an agreement between you and The Chalice (LC Interior Consulting Group), called "we" or "us." Please read them. They are short and direct on purpose.
1. You must agree to use our services
You must agree to these terms before you book a consultation, ask a question, buy a design, or send us anything. By checking "I agree," you accept these terms. If you do not agree, please do not use our services.
2. Our services
We offer design consultations, Design Counsel (quick answers to design questions), online room design, and the other services listed in our service menu. Each service includes only what its description says. Anything more is a separate service with its own price.
A consultation is the start of the conversation. We may recommend more time or other services to help you reach your goal. You are never required to buy them.
3. Payment
You pay in full when you book or buy. Prices are in U.S. dollars. Prices marked "from" are starting prices, and your final price is confirmed in writing before any work begins.
4. Refunds
All fees are non-refundable once work has started.
Work has started when any of these happen:
• We begin reviewing your photos, references, or questions.
• Your consultation takes place.
• A question is answered.
• A design, plan, or recommendation is started.
We only give refunds in two cases:
1. Cancel within 24 hours of buying. If you cancel within 24 hours of your purchase and work has not started, we will refund you in full.
2. Technical errors on our side. If a technical problem causes a mistake, like being charged twice or paying for a booking that did not go through, we will refund the amount affected.
We do not give refunds because you changed your mind, did not like a design choice, missed your consultation, or did not use the time or questions you bought. Our work is our expertise and time, and it cannot be returned.
5. Consultations, rescheduling, and missed calls
• Questions and references are due at least 24 hours before your consultation, so we can come prepared.
• Rescheduling: you may ask to move your consultation. Please ask at least 24 hours before your call, and we will find a new time. Rescheduling does not make your fee refundable.
• Missed calls: if you miss your consultation without letting us know, it counts as used and is not refunded.
• Running late: the call still ends at its scheduled time.
• Consultation credit: the Full Consult is credited only toward a full design package (The Room Edit), not toward individual services.
6. Our designs are our intellectual property
Everything we create belongs to The Chalice. This includes design boards, room images, product selections, layouts, plans, written plans of action, renderings, answers, and recommendations. This is true whether or not you are happy with the work.
When you pay, you get a personal, non-transferable right to use our work in your own home only. You may share it with your own contractor or installer so they can carry out the design.
You may not copy, sell, publish, or share our work with another designer or business, or use it for another property, without our written permission. You may post photos of your finished room if you credit The Chalice.
7. Your photos and information
You own the photos and files you send us. You give us permission to use them to provide your service. We will not share your photos or personal information publicly without your permission.
8. Products and shopping
We recommend products sold by other stores. Prices and availability can change at any time. Your purchase, shipping, returns, and warranty are between you and the store. We are not responsible for products, delivery, or store policies.
Some links are affiliate links. We may earn a small commission when you buy through them, at no extra cost to you.
9. Measurements and your home
You are responsible for giving us correct measurements and information. Please double-check sizes before you buy anything. We are not responsible for problems caused by wrong or missing information.
10. We are designers, not contractors
Our advice is design guidance. We are not architects, engineers, or contractors. For anything structural, electrical, plumbing, or that needs a permit, like moving a wall, you must hire licensed professionals and follow local codes.
11. Design topics only, and communication
Consultations, Design Counsel, and messages are for questions about your home and its design only. We may decline any question that is not about design. We may end a consultation or service if a client is inappropriate or abusive, and no refund will be given.
We communicate through the app and reply to questions within 72 hours.
12. Limit of our responsibility
To the fullest extent the law allows, our total responsibility for any claim is limited to the amount you paid for the service involved. We are not responsible for indirect losses.
13. Disputes
If you have a concern, please message us first so we can try to resolve it. These terms follow the laws of the State of Georgia, USA.
14. Changes to these terms
We may update these terms. The newest version is always in the app, with the date it was last updated. The version you agreed to applies to your purchase.